Job Summary

• Ensure calls from patients for multiple client hospital sites are answered within the client service levels and handled in a quality manner.
• Oversee and manage contact center performance to ensure contractual SLAs are met consistently.
• Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.

Matching Summary

Skills & Requirements

Key Requirements

• 3-5 years operations manager experience
• Hospital or healthcare call center experience
• Bachelor's Degree or equivalent experience
• Leading and managing employees
• Certified revenue cycle management experience preferred
• Prior continuous improvement experience preferred

Work Rights