Officer, Customer Service, Contact Center

UOB United Overseas Bank Limited

Singapore
Monitor incoming calls emails social media
Resolve customer issues within turnaround time
Maintain confidentiality of bank customers data
Ensures highest standard of service delivery to customers by monitoring and responding to inquiries across multiple channels

Job Summary

  • Ensures highest standard of service delivery to customers by monitoring and responding to inquiries across multiple channels.
  • Identifies and resolves customer issues completely and accurately within committed turnaround times according to Contact Centre standards.
  • UOB is an equal opportunity employer that values Honorable, Enterprising, United, and Committed employees.

Matching Summary

Ensures highest standard of service delivery to customers by monitoring and responding to inquiries across multiple channels.

Skills & Requirements

Must-have

  • Monitor incoming calls emails social media
  • Resolve customer issues within turnaround time
  • Maintain confidentiality of bank customers data
  • Work on staggered rotational shifts including weekends
  • Proficient in PC skills MS Office applications

Nice-to-have

  • Positive mindset with CAN-DO attitude
  • Experience in Call Centre or Banking environment
  • Good analytical skills and working with numbers
  • Resourceful proactive results-driven team player
  • Passion for delivering quality customer service

Key Requirements

  • Diploma Nitec O levels qualification
  • Experience in Call Centre Banking Customer Service preferred
  • Ability to work 24x7 rotational shifts

Work Rights

Not specified

Tailored Resume

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