Base: $70,000 to $80,000 usd annually; bonus/equit...
Remote (eligible to work anywhere in the united states with options for in-office or hybrid setups)
4-7 years customer success experience
Ehr platform workflow expertise
Revenue cycle management knowledge
EverCommerce is seeking a Mid-Market Customer Success Manager to support healthcare organizations using their EHR platform. The role involves managing customer relationships, ensuring retention and expansion, and driving adoption of best practices in revenue cycle workflows
Job Summary
The company is on a mission to digitally transform the service economy with tailored SaaS solutions for over 725,000 customers.
This role requires owning a portfolio of mid-market healthcare customers while leading consultative discussions on EHR workflows and payments.
Employees enjoy flexible work arrangements, day one health benefits, and a 401k match with immediate vesting.
Matching Summary
Match Score: 85
EverCommerce is seeking a Mid-Market Customer Success Manager to support healthcare organizations using their EHR platform. The role involves managing customer relationships, ensuring retention and expansion, and driving adoption of best practices in revenue cycle workflows.
Salary
Base: $70,000 to $80,000 USD annually; Bonus/Equity: Employee Stock Purchase Program available; Benefits: Day 1 health/wellness package, 401k with 4% match, FTO time-off
Skills & Requirements
Must-have
4-7 years Customer Success experience
EHR platform workflow expertise
Revenue cycle management knowledge
Escalation leadership and ownership
Mid-market healthcare customer portfolio
Nice-to-have
Experience in healthcare billing operations
Familiarity with financial KPIs like AR days
Strong cross-functional partnership skills
Salesforce CRM proficiency
Background in practice operations
Key Requirements
4-7 years in Customer Success or Healthcare Consulting