Sr Customer Success Manager/customer Success Manager-paradox

Embeda

Chicago, IL, US
Base: $99,800 usd - $149,600 usd (chicago); $90,30...
Fully remote
Customer success or account management
Enterprise saas solutions support
Technical understanding of software ecosystems
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through AI-powered mobile, chat, and text experiences.
  • Workday offers a flexible work approach combining in-person and remote work, providing trust, tools, and support for long-term employee growth.

Matching Summary

As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Base: $99,800 USD - $149,600 USD (Chicago); $90,300 USD - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer success or account management
  • Enterprise SaaS solutions support
  • Technical understanding of software ecosystems
  • Global cross-functional team collaboration
  • Client onboarding and training
  • Strategic account management

Nice-to-have

  • HR/recruiting software domain expertise
  • Strong executive-level relationship building
  • Excellent verbal and written communication
  • Data analysis and time management skills
  • Ability to lead working teams
  • Flexible work environment

Key Requirements

  • 8+ years customer success experience (Sr Customer Success Manager)
  • 5+ years customer success experience (Customer Success Manager)
  • Experience supporting enterprise SaaS solutions
  • Technical knowledge of complex software ecosystems
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter