Senior Manager, Customer Support

Jobgether

Canada, Canada
On-site
Ai-enabled support organization
Exceptional service delivery
Elevate support operations
This leadership role is an opportunity to shape and scale a next-generation customer support function within a fast-growing SaaS environment serving government agencies

Job Summary

  • This leadership role is an opportunity to shape and scale a next-generation customer support function within a fast-growing SaaS environment serving government agencies.
  • You will be responsible for building a high-performing, AI-enabled support organization that delivers exceptional service across complex enterprise environments.
  • Working closely with Product, Engineering, Customer Success, and Professional Services, you will help drive continuous improvement across the entire customer experience.

Matching Summary

This leadership role is an opportunity to shape and scale a next-generation customer support function within a fast-growing SaaS environment serving government agencies.

Skills & Requirements

Must-have

  • AI-enabled support organization
  • Exceptional service delivery
  • Elevate support operations
  • Strengthen escalation frameworks
  • Introduce automation and AI

Nice-to-have

  • Strategic differentiator
  • Continuous improvement
  • Mission-critical public sector solutions

Key Requirements

  • Leadership experience
  • Operational excellence
  • Technical depth

Work Rights

Not specified

Tailored Resume

Cover Letter