Copy Of Deputy Manager - Process Training

WNS Global Services (Australia) Pty Ltd

Cape Town, South Africa
On-site
Training facilitation and instructional design
Data-driven training analytics
Stakeholder management and leadership
The Deputy Training Manager is responsible for leading, planning, and governing end‑to‑end training and upskilling programs to ensure operational readiness, performance improvement, and compliance with WNS and client-specific training governance

Job Summary

  • The Deputy Training Manager is responsible for leading, planning, and governing end‑to‑end training and upskilling programs to ensure operational readiness, performance improvement, and compliance with WNS and client-specific training governance.
  • WNS promises employees role clarity, coaching and mentoring, professional development, and a structured career path through their 5 people promises while fostering a culture of outperformance, engagement, and community impact.
  • This role involves partnering with multiple stakeholders including Operations, Quality, WFM, HR, and Clients to align training solutions and support audits, transitions, and business readiness initiatives.

Matching Summary

The Deputy Training Manager is responsible for leading, planning, and governing end‑to‑end training and upskilling programs to ensure operational readiness, performance improvement, and compliance with WNS and client-specific training governance.

Skills & Requirements

Must-have

  • Training facilitation and instructional design
  • Data-driven training analytics
  • Stakeholder management and leadership
  • Training governance compliance
  • Trainer mentoring and evaluation
  • Curriculum and content management

Nice-to-have

  • Coaching and mentoring skills
  • Strong communication skills
  • Ability to work in fast-paced environments
  • Experience with LMS and training ROI
  • Consultative partnership with operations

Key Requirements

  • Graduate education, postgraduate preferred
  • 6–8+ years in BPO/BPM operations or training
  • Minimum 2+ years in training leadership
  • Experience in process migrations, transitions, or scale-up programs
  • Domain experience in BFSI, Insurance, Travel, Sales, CX

Work Rights

Not specified

Tailored Resume

Cover Letter