Guest Services Agent Team Lead

JLL

San Francisco, CA, US
Base: 64,000.00 – 80,000.00 usd py; bonus/equity: ...
Front of house experience
Customer service skills
Google suite proficiency
As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences

Job Summary

  • As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences.
  • JLL offers personalized benefits that support personal well-being and growth including 401(k) plan with matching contributions, comprehensive medical, dental and vision care, paid parental leave, paid time off, and early access to earned wages through Daily Pay.
  • The role involves engaging with guests, employees, and stakeholders to deliver authentic, caring soft services and organizing memorable events that exceed client expectations.

Matching Summary

As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences.

Salary

Base: 64,000.00 – 80,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, 401(k) matching, paid parental leave, paid time off

Skills & Requirements

Must-have

  • Front of house experience
  • Customer service skills
  • Google Suite proficiency
  • Event coordination
  • Vendor management
  • People management
  • Effective communication skills

Nice-to-have

  • Creative thinking
  • Strong drive and persistence
  • Ability to manage multiple tasks
  • Employee engagement focus
  • Innovative communication strategies
  • Team collaboration culture

Key Requirements

  • More than 5 years front of house experience
  • Authorized to work in the United States without sponsorship
  • Excellent time management skills
  • Strong communication and customer relationship skills

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter