Team Manager - Protection Underwriting Team - 9 Month Secondment/ftc

Lloyds Banking Group

Edinburgh, United Kingdom
Base: £40,824 - £45,360; bonus: annual performance...
Hybrid
Lead coaching and role model customer service team
Identify improvement opportunities for processes
Take ownership of risk and control environment
This role involves leading, supporting, and encouraging the team to deliver excellent customer service while achieving high standards of accuracy

Job Summary

  • This role involves leading, supporting, and encouraging the team to deliver excellent customer service while achieving high standards of accuracy.
  • The position requires proactively identifying risks and resolving issues to ensure all customers receive fair outcomes.
  • Candidates will benefit from a wide-ranging package including an annual performance-related bonus, share schemes, and 28 days' holiday plus bank holidays.

Matching Summary

This role involves leading, supporting, and encouraging the team to deliver excellent customer service while achieving high standards of accuracy.

Salary

Base: £40,824 - £45,360; Bonus: Annual performance-related bonus; Benefits: Share schemes, 28 days holiday plus bank holidays

Skills & Requirements

Must-have

  • Lead coaching and role model customer service team
  • Identify improvement opportunities for processes
  • Take ownership of risk and control environment

Nice-to-have

  • Embrace curiosity and innovation to simplify work
  • Create engaging environment positively influencing culture
  • Seek feedback and recognize colleague contributions

Key Requirements

  • Senior Manager Certification Regime compliance
  • Fitness and propriety attestation required
  • Enhanced criminal and credit checks

Work Rights

Not specified

Tailored Resume

Cover Letter