Customer Service Representative

Concentrix

Chennai, India
Customer service support
Inbound and outbound calls
Internet customer interaction
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • inbound and outbound calls
  • internet customer interaction
  • product and service knowledge
  • account notation
  • call tracking database

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • pleasant and professional tone
  • team player
  • adapt to changes quickly

Key Requirements

  • 0 to 3 years of relevant experience
  • Graduate / Undergraduate in any discipline
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter