Gn - Song - Service - Amazon Connect Functional – Consultant

Accenture Australia

Delhi, India
Aws contact center experience
Amazon connect flows development
Aws lambda and lex bots expertise
The role involves designing, building, and implementing strategies to enhance business performance using in-depth frameworks

Job Summary

  • The role involves designing, building, and implementing strategies to enhance business performance using in-depth frameworks.
  • Candidates will lead pre-sales activities including creating proofs of concept, responding to RFPs, and demonstrating solutions during client orals.
  • This position offers the opportunity to work on transformative projects with key G2000 clients within an inclusive and collaborative environment.

Matching Summary

The role involves designing, building, and implementing strategies to enhance business performance using in-depth frameworks.

Skills & Requirements

Must-have

  • AWS contact center experience
  • Amazon Connect flows development
  • AWS Lambda and Lex bots expertise
  • Contact Center Transformation skills

Nice-to-have

  • Conversation design capabilities
  • Value architect background
  • Product Owner experience
  • Business case creation for transformations

Key Requirements

  • MBA from a tier 1 or tier 2 institute
  • Minimum 4 years of digital experience
  • Solid knowledge of industry tools and user experience design
  • Experience leading contact center application delivery

Work Rights

Not specified

Tailored Resume

Cover Letter