You will own the end-to-end reporting function, from building complex SQL queries to presenting "the story" behind the numbers to executive leadership
Job Summary
You will own the end-to-end reporting function, from building complex SQL queries to presenting "the story" behind the numbers to executive leadership.
Partner with QA to synthesize defect themes and root causes, identifying processing errors and opportunities for targeted training.
As a newly created role, you have the unique chance to shape the reporting framework from the ground up and make the function your own.
Matching Summary
You will own the end-to-end reporting function, from building complex SQL queries to presenting "the story" behind the numbers to executive leadership.
Skills & Requirements
Must-have
SQL for data extraction
Excel Power Query/Power Pivot
Contact Centre operational reporting
KPI tracking and analysis
Performance decks for leadership
Nice-to-have
Strategic consulting to WFM/QA
Agile reporting development
Innovative minds and thinking big
Passion, curiosity, and purpose
Key Requirements
Experience in Contact Centre operations
Experience in Financial Hardship/collections/banking
Proven track record of high-level operational reporting