Basic payment and account related request resolution
Use of client provided systems and databases
Global Payments helps millions of people move money between buyers and sellers using payment solutions for credit, debit, prepaid and merchant services
Job Summary
Global Payments helps millions of people move money between buyers and sellers using payment solutions for credit, debit, prepaid and merchant services.
The role involves responding to customer inquiries via multiple channels and resolving basic payment and account related requests for assigned clients.
The position requires following established procedures, using client systems, and escalating unresolved issues to more experienced representatives.
Matching Summary
Global Payments helps millions of people move money between buyers and sellers using payment solutions for credit, debit, prepaid and merchant services.
Skills & Requirements
Must-have
Customer inquiries via telephone email SMS Chat
Basic payment and account related request resolution
Use of client provided systems and databases
Follow established procedures and scripts
Data entry and navigation of computerized systems
Nice-to-have
Familiarization with products policies and procedures