The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts
Job Summary
The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts.
Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition.
Leverage data to ensure priorities are aligned with the highest impact investments and communicate impact with stakeholders.
Matching Summary
The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts.
Skills & Requirements
Must-have
strategic prioritization
customer retention
mitigate attrition
internal relationship management
customer adoption
Nice-to-have
trusted advisor
navigate complicated discussions
drive alignment
AI CRM
workforce transformation
Key Requirements
6+ years in Sales, Customer Success, or related fields