Senior Manager, Customer Engagement & Experience

The Lottery Corporation

Sydney, NSW, Australia
On-site
Significant experience leading in-field or frontline teams
Ability to work a 7-day team roster
Strong understanding of regulatory compliance requirements
This role exists to bring the Tabcorp brand to life by connecting with customers, partners, and communities where the energy is highest

Job Summary

  • This role exists to bring the Tabcorp brand to life by connecting with customers, partners, and communities where the energy is highest.
  • You will lead a team of customer growth professionals while acting as a visible brand ambassador across events, venues, and industry activations.
  • The company offers benefits including 18 weeks paid parental leave, flexible public holidays, and ticketing to major racing and sports events.

Matching Summary

This role exists to bring the Tabcorp brand to life by connecting with customers, partners, and communities where the energy is highest.

Skills & Requirements

Must-have

  • Significant experience leading in-field or frontline teams
  • Ability to work a 7-day team roster
  • Strong understanding of regulatory compliance requirements
  • Proven ability to represent brand with confidence

Nice-to-have

  • Background in wagering or closely related industry
  • Experience developing outbound call campaigns
  • Natural ability to connect with diverse stakeholders

Key Requirements

  • Significant experience leading in-field or frontline teams
  • Ability to work a 7-day team roster
  • Strong understanding of regulatory and legislative obligations

Work Rights

Not specified

Tailored Resume

Cover Letter