Sr. Customer Success Manager/customer Success Manager- Paradox

Workdayspend

Chicago, IL, US
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Customer success or account management
Enterprise saas solutions experience
Technical understanding of complex software ecosystems
Workday is a Fortune 500 company and a leading AI platform shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm

Job Summary

  • Workday is a Fortune 500 company and a leading AI platform shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.
  • The role involves partnering with enterprise clients globally to deliver exceptional onboarding, training, support, and account management for Paradox’s conversational recruiting platform.
  • Workday offers a flexible work approach combining remote and in-person time, competitive compensation including base salary, bonuses, and stock grants, and a commitment to accessibility and inclusion.

Matching Summary

Workday is a Fortune 500 company and a leading AI platform shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for bonus and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer success or account management
  • Enterprise SaaS solutions experience
  • Technical understanding of complex software ecosystems
  • Client training and onboarding
  • Global cross-functional team collaboration
  • Account management and adoption planning

Nice-to-have

  • HR/recruiting software domain expertise
  • Strong executive level relationship building
  • Excellent verbal and written communication
  • Data analysis and time management skills
  • Mentorship to junior team members
  • Flexible work environment

Key Requirements

  • 7+ years customer success or account management (Sr. role)
  • 5+ years customer success or account management (Manager role)
  • Experience supporting or implementing enterprise SaaS solutions
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

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