Mgr-avp, Business Engagement Manager, Emerging Enterprise

UOB

Customer query management
Contact centre operations
Handling escalation cases
Inbound Team receive calls and emails from customers and branches, e.g. queries, requests, orders and complaints

Job Summary

  • Inbound Team receive calls and emails from customers and branches, e.g. queries, requests, orders and complaints.
  • Managing the daily running of the contact centre, including resource planning and handling of escalation cases (complaints from customers) ensuring all relevant communications, records and data are updated and recorded.
  • Reviewing the performance of staff, identifying training needs and planning training sessions.

Matching Summary

Inbound Team receive calls and emails from customers and branches, e.g. queries, requests, orders and complaints.

Skills & Requirements

Must-have

  • Customer query management
  • Contact centre operations
  • Handling escalation cases
  • Performance review
  • Training needs identification

Nice-to-have

  • Global banking network
  • Asian market presence
  • Commitment to values
  • Equal opportunity employer

Key Requirements

  • Emerging Enterprise experience
  • Business Engagement experience

Work Rights

Not specified

Tailored Resume

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