Base: 60,000 cad to 70,000 cad annually; bonus/equ...
On-site
Bilingual english and mandarin proficiency
1+ years client-facing support experience
Windows and mac software support skills
This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries
Job Summary
This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries.
The ideal candidate will act as a liaison between internal teams and customers to ensure prompt resolution of bugs and technical issues.
Interactive Brokers offers a competitive remuneration package including health insurance with 100% premiums covered and company RSP matching.
Matching Summary
This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries.
Salary
Base: 60,000 CAD to 70,000 CAD annually; Bonus/Equity: Discretionary cash bonus and stock award included; Benefits: Health, dental, disability, life insurance, and RSP matching
Skills & Requirements
Must-have
Bilingual English and Mandarin proficiency
1+ years client-facing support experience
Windows and Mac software support skills
Experience with support ticketing systems
Troubleshooting desktop and mobile applications
Nice-to-have
Experience with financial products and services
Bachelor's degree in a technical field
Analytical problem-solving mindset
Adaptability to changing technical environments
Key Requirements
Bachelor's degree preferred in technical field
Excellent command of written and spoken English and Mandarin
1+ years experience in client-facing support roles
1+ years experience with Windows and Mac software support