This role leads a high-performing team of Technical Account Managers to drive adoption, utilization, growth, retention, and customer advocacy for the EMEA region
Job Summary
This role leads a high-performing team of Technical Account Managers to drive adoption, utilization, growth, retention, and customer advocacy for the EMEA region.
The successful candidate will define scalable strategies to transform Premium Support into a value-driven organization while managing complex deals and ensuring seamless order closures.
You will partner with senior customer stakeholders and internal teams to influence roadmaps, drive executive-level engagements, and deliver measurable business outcomes.
Matching Summary
This role leads a high-performing team of Technical Account Managers to drive adoption, utilization, growth, retention, and customer advocacy for the EMEA region.
Skills & Requirements
Must-have
12+ years professional experience
Technical Account Management leadership
Strategic account management
Customer success metrics expertise
Pre-sales and GTM strategy
Nice-to-have
Exceptional analytical skills
Proactive problem-solving approach
Strong communication abilities
Cross-functional collaboration skills
Commitment to customer advocacy
Key Requirements
Bachelor's degree in related field
12+ years of professional experience
Experience managing Top 100 key accounts
Proven track record in pre-sales processes
Demonstrated success in renewal readiness initiatives