Director, Field Digital Capabilities

Merck & Co., Inc.

North Wales, Pennsylvania, United States
Base: $173,200.00 - $272,600.00; bonus/equity: ann...
Hybrid
5+ years in crm or commercial operations
Experience with veeva or salesforce platforms
People management experience required
The Director, Field Capabilities leads a team that evolves CRM and field enablement capabilities to improve commercial effectiveness and ensure compliant engagement reporting

Job Summary

  • The Director, Field Capabilities leads a team that evolves CRM and field enablement capabilities to improve commercial effectiveness and ensure compliant engagement reporting.
  • This role defines the capability roadmap and delivers scalable CRM workflows while enforcing governance and audit readiness through targeted change programs.
  • The successful candidate will be eligible for an annual bonus, long-term incentives, and a comprehensive benefits package including medical, dental, vision, and 401(k) retirement plans.

Matching Summary

The Director, Field Capabilities leads a team that evolves CRM and field enablement capabilities to improve commercial effectiveness and ensure compliant engagement reporting.

Salary

Base: $173,200.00 - $272,600.00; Bonus/Equity: Annual bonus and long-term incentive eligible; Benefits: Medical, dental, vision, 401(k), paid holidays, vacation

Skills & Requirements

Must-have

  • 5+ years in CRM or commercial operations
  • Experience with Veeva or Salesforce platforms
  • People management experience required
  • Strong change management skills needed
  • Vendor management including SLAs and KPIs
  • Ability to work on-site 3 days per week

Nice-to-have

  • Strategic thinking and problem solving abilities
  • Experience engaging with SVP level leadership
  • Understanding of field sales compliance policies
  • Ability to thrive in fast-paced ambiguous environments
  • Cross-functional collaboration with Sales and Legal

Key Requirements

  • Bachelor's degree (BS/BA)
  • Minimum 5 years of relevant experience
  • Must work at North Wales, Pennsylvania office 3 days weekly
  • No visa sponsorship available

Work Rights

Not specified

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