Troubleshooting applications on windows/linux/cloud
Logical thinking and communication skills
As a Customer Service Engineer, you will provide support services to corporate users for Trend Micro's security products, leveraging your technical expertise in server, network, and cloud infrastructure
Job Summary
As a Customer Service Engineer, you will provide support services to corporate users for Trend Micro's security products, leveraging your technical expertise in server, network, and cloud infrastructure.
You will collaborate closely with internal departments and overseas development teams to find optimal and rapid solutions to issues, and engage in information sharing and escalation management.
This role offers opportunities to grow as a security product specialist, expand your infrastructure knowledge, and potentially advance your career into roles like onboarding follow-up, major incident management, or overseas support.
Matching Summary
As a Customer Service Engineer, you will provide support services to corporate users for Trend Micro's security products, leveraging your technical expertise in server, network, and cloud infrastructure.
Skills & Requirements
Must-have
IT support or SE experience
Troubleshooting applications on Windows/Linux/Cloud
Logical thinking and communication skills
Business-level Japanese language proficiency
Nice-to-have
Proactive problem-solving
Continuous learning and growth
Global collaboration and communication
Key Requirements
2+ years of IT support, field SE, development SE, or pre-sales SE experience
Experience troubleshooting application deployment/operation on Windows/Linux/Cloud
Logical thinking and communication skills for proposing solutions