Sr Business Process Analyst - Knowledge Management And Ai

Brilliance Canada

Pune, India
Fully remote
Knowledge management systems
Ai and machine learning concepts
Process mapping and analysis
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • Analyze knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities that drive proactive issue resolution.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Knowledge Management Systems
  • AI and Machine Learning concepts
  • Process mapping and analysis
  • Data analysis and visualization
  • Support technologies and platforms
  • KCS methodologies

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 8+ years experience as Business Process Analyst
  • 5+ years in knowledge management tools
  • 2+ years Experience with SQL
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter