Success Guide/senior Success Guide - Core Clouds (sales, Service, Experience)

Salesforce

Base: $99,400 - $150,300 annually; bonus/equity: c...
Not specified (assumed flexible or hybrid arrangements given the nature of the role)
Salesforce sales cloud
Salesforce service cloud
Salesforce experience cloud
Salesforce is seeking a Senior Success Guide to enhance customer success through deep product knowledge and consultative engagement across their Sales Cloud, Service Cloud, and Experience Cloud. The ideal candidate should have substantial experience in the Salesforce ecosystem, strong technical skills, and a customer-focused approach, with a commitment to continuous learning and professional growth

Job Summary

  • As a Senior Success Guide, you will play a critical role in helping customers transform their businesses and achieve faster time-to-value by blending deep product knowledge, hands-on solutioning, and consultative engagement.
  • Key responsibilities include engaging with customers to gather and translate business requirements, providing prescriptive recommendations, delivering org health and security assessments, and collaborating with architects and developers to design scalable solutions.
  • Salesforce offers a variety of benefits including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Success Guide to enhance customer success through deep product knowledge and consultative engagement across their Sales Cloud, Service Cloud, and Experience Cloud. The ideal candidate should have substantial experience in the Salesforce ecosystem, strong technical skills, and a customer-focused approach, with a commitment to continuous learning and professional growth.

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: Company bonus, incentive for sales roles, equity as applicable; Benefits: Medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • Salesforce Lightning development
  • Apex and LWC development

Nice-to-have

  • Consultative engagement style
  • Customer-focused approach
  • Collaborative problem-solving
  • Continuous professional growth

Key Requirements

  • Minimum 3-5 years Salesforce ecosystem experience
  • Salesforce Certified Administrator required
  • Experience with Apex, LWC, HTML, JavaScript, CSS
  • Familiarity with data integration tools
  • Proficiency in SQL, SOQL, Java, JavaScript
  • Experience with platform authentication patterns
  • Expertise in Salesforce Flows and Process Builder
  • Proven ability to learn new technologies
  • Ability to communicate and influence effectively

Work Rights

Not specified

Tailored Resume

Cover Letter