Analyst, Enterprise Service Desk

Abacus Early Learning Center

Frisco, United States
Competitive compensation; not specified; robust be...
On-site
White-glove client technical support
Microsoft office 365 administration
Citrix xenapp management
Abacus Early Learning Center is seeking an Analyst for their Enterprise Service Desk to provide exceptional technical support for Hedge Fund and Private Equity clients. The ideal candidate will have strong customer service skills, technical expertise, and the ability to work in a fast-paced environment

Job Summary

  • This role serves as the first point of contact providing white-glove technical support to Hedge Fund and Private Equity clients.
  • The position requires managing complex multi-tenant environments including O365, Citrix, VMware, and Active Directory while maintaining high KPI targets.
  • Employees benefit from exposure to diverse technologies, internal career advancement opportunities, and a robust benefits package including medical and 401k.

Matching Summary

Match Score: 85

Abacus Early Learning Center is seeking an Analyst for their Enterprise Service Desk to provide exceptional technical support for Hedge Fund and Private Equity clients. The ideal candidate will have strong customer service skills, technical expertise, and the ability to work in a fast-paced environment.

Salary

Competitive compensation; Not specified; Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO

Skills & Requirements

Must-have

  • White-glove client technical support
  • Microsoft Office 365 administration
  • Citrix XenApp management
  • Active Directory and Azure AD management
  • VMware vSphere virtual server administration
  • Ticket queue management and prioritization

Nice-to-have

  • Empathy towards clients and colleagues
  • Self-motivated and detail-oriented
  • Effective communication skills
  • Process-oriented problem-solving
  • Flexible work schedule adaptation

Key Requirements

  • 5+ years of experience in related field
  • High school diploma or equivalent required
  • Ability to commute to Frisco office on hybrid basis

Work Rights

Not specified

Tailored Resume

Cover Letter