Director - Customer Change Management

London Stock Exchange Group (LSEG)

10+ years operational change experience
5+ years senior leadership role
Product lifecycle management expertise
The Director will establish a proactive Operational Change function to centralize ownership of product and data changes for global customers

Job Summary

  • The Director will establish a proactive Operational Change function to centralize ownership of product and data changes for global customers.
  • This role requires transitioning change responsibilities from escalation-driven areas into a structured function with robust governance standards.
  • LSEG offers a collaborative culture with tailored benefits including healthcare, retirement planning, and paid volunteering days.

Matching Summary

The Director will establish a proactive Operational Change function to centralize ownership of product and data changes for global customers.

Skills & Requirements

Must-have

  • 10+ years operational change experience
  • 5+ years senior leadership role
  • Product Lifecycle Management expertise
  • Change Governance framework development
  • Cross-functional team collaboration

Nice-to-have

  • MBA or advanced degree preferred
  • Experience with CRM systems
  • Strong analytical thinking skills
  • Global stakeholder management
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree required; MBA preferred
  • 10+ years in Operational Change or Service Delivery
  • 5+ years in senior leadership managing distributed teams

Work Rights

Not specified

Tailored Resume

Cover Letter