Base: $100,000.00-$145,000.00; bonus/equity: not s...
Hybrid (expected to be in-office 10-12 days a month)
Oversee technical support operations
Manage it service level agreements
Utilize servicenow for performance metrics
Raymond James is seeking an End User Support Manager to oversee the Technology Service Center, ensuring high-quality support and operational efficiency. The ideal candidate will have substantial experience in IT service management and people leadership, with a focus on continuous improvement and cross-functional collaboration
Job Summary
The Technology Service Center (TSC) Manager is responsible for overseeing a team of technical support professionals who provide first-level support across the enterprise.
This role combines operational oversight, service quality management, and strategic engagement to deliver exceptional support experiences and drive continuous improvement.
The Manager partners with cross-functional teams and communicates effectively with senior leaders to align TSC performance with broader organizational goals.
Matching Summary
Match Score: 85
Raymond James is seeking an End User Support Manager to oversee the Technology Service Center, ensuring high-quality support and operational efficiency. The ideal candidate will have substantial experience in IT service management and people leadership, with a focus on continuous improvement and cross-functional collaboration.
Salary
Base: $100,000.00-$145,000.00; Bonus/Equity: Not specified; Benefits: Eligible for a benefits package