Customer Care Specialist I

Cox Automotive Inc.

Cherryville, NC, US
Base: $16.59 - $24.86ph; bonus/equity: may be elig...
Fully remote
Manage repair cost estimates
Process repair approvals
Coordinate repair events
The TMCare Account Representative is responsible for managing the cost of repairs through the estimate process, audit process and the approval process

Job Summary

  • The TMCare Account Representative is responsible for managing the cost of repairs through the estimate process, audit process and the approval process.
  • This position also oversees the daily activities for the accounts they are assigned by processing any repairs needed as well as coordinating and following up with scheduled and unscheduled events.
  • Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.

Matching Summary

The TMCare Account Representative is responsible for managing the cost of repairs through the estimate process, audit process and the approval process.

Salary

Base: $16.59 - $24.86/hour; Bonus/Equity: May be eligible for commission and/or incentive program; Benefits: Health care insurance, retirement planning, paid days off

Skills & Requirements

Must-have

  • Manage repair cost estimates
  • Process repair approvals
  • Coordinate repair events
  • Maintain audit process accuracy
  • Process vendor repair forms

Nice-to-have

  • Customer oriented
  • Detail oriented
  • Collaborative team player
  • Self-motivated initiative

Key Requirements

  • Minimum two years relevant industry experience
  • Knowledge in Microsoft Office Suite
  • Must be able to handle multiple projects
  • Must be able to handle high volumes of events

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter