Service Delivery Lead

Dentsu Aegis Network

Illinois, USA
Base: $72,000-$96,000; bonus/equity: not specified...
Hybrid
Service performance and governance framework
Continuous improvement across operational finance
Manage outsourcing agreement
The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance

Job Summary

  • The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.
  • This role will champion the improvement and standardization of finance processes and systems and provide leadership in market process changes.
  • The anticipated salary range for this position is ($72,000-$96,000) with a range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also available.

Matching Summary

The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.

Salary

Base: $72,000-$96,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) matching, paid time off

Skills & Requirements

Must-have

  • Service performance and governance framework
  • Continuous improvement across Operational Finance
  • Manage outsourcing agreement
  • Evaluate contractual and operational SLAs
  • Lead governance forums
  • Review 3rd party team performance

Nice-to-have

  • Independent, self-motivated, results oriented
  • Process oriented, drives continuous improvements
  • Team player, collaborate and work together
  • Ability to absorb and apply new technical information

Key Requirements

  • Bachelor's degree and 3-5 years practical experience
  • Prior shared services experience/BPO is a plus
  • Solid understanding of accounting and financial processes
  • Ability to conceptualize future state and develop change management plan
  • Proven ability to direct resolution of complex business problems
  • Ability to learn lean principles and improvement tools
  • Ability to lead or support transformational projects
  • Solid knowledge of general monitoring and measuring business metrics

Work Rights

Not specified

Tailored Resume

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