Provide technical support and guidance to field associates on malfunctioning equipment, determining corrective actions and advising personnel
Job Summary
Provide technical support and guidance to field associates on malfunctioning equipment, determining corrective actions and advising personnel.
Deliver training on all equipment types, provide guidance at job sites, and conduct inspection trips to consult on product performance issues.
Oversee the quality of service work, new installations, and modernizations, utilizing data to resolve problems and suggesting constructive changes to engineering.
Matching Summary
Provide technical support and guidance to field associates on malfunctioning equipment, determining corrective actions and advising personnel.
Skills & Requirements
Must-have
Technical direction to field personnel
Training on all types of equipment
Quality control of service work
Resolve customer technical problems
Manage simultaneous projects
Nice-to-have
Experience with Otis and non-Otis products
Ability to influence customers
Change management capabilities
Driving accountability for field force
Key Requirements
5+ years relevant technical elevator experience
High school degree required; Bachelor’s degree preferred
Strong written and verbal communication skills
Self-motivated and able to manage multiple responsibilities
Comfortable in a technical environment using Microsoft software