Product Manager – Scams (complaints & Resolution)

cb513.xyz

Sydney, Australia
Product manager experience
Scams or complaints journeys
Problem framing and discovery practice
You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • You’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.
  • Support the implementation of upcoming ACMA scam prevention framework and AFCA receiving bank rule, enabling CBA and non‑CBA customers to lodge scam complaints with CBA.

Matching Summary

You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.

Skills & Requirements

Must-have

  • Product Manager experience
  • Scams or complaints journeys
  • Problem framing and discovery practice
  • Customer-first mindset with risk lens
  • Data analysis and outcome driving
  • Stakeholder alignment and governance

Nice-to-have

  • Financial services experience preferred
  • Continuous discovery and iterative work
  • Navigating policy, controls, and governance
  • Excellent communication and influencing skills

Key Requirements

  • Product Manager or similar experience
  • Experience in scams or complaints/servicing
  • Tertiary qualification in business preferred

Work Rights

Not specified

Tailored Resume

Cover Letter