System Operator (night Shift)

Logicalis Inc

Base: $18ph to $22ph; bonus/equity: not specified;...
Night shift (specific hours not detailed)
Troubleshooting customer issues
Servicenow ticketing system
Understanding itil processes
Logicalis Inc is seeking a System Operator for the night shift to manage customer incidents within their Managed Services NOC. The role requires expertise in IT service desk functions, troubleshooting, and effective communication while adhering to ITIL processes

Job Summary

  • The role involves initial communication and triage of customer incidents.
  • You will utilize technology tools and procedures to solve customer issues.
  • Logicalis values diversity and inclusion in its workforce.

Matching Summary

Match Score: 75

Logicalis Inc is seeking a System Operator for the night shift to manage customer incidents within their Managed Services NOC. The role requires expertise in IT service desk functions, troubleshooting, and effective communication while adhering to ITIL processes.

Salary

Base: $18/hr to $22/hr; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Troubleshooting customer issues
  • ServiceNow ticketing system
  • Understanding ITIL processes

Nice-to-have

  • Strong troubleshooting skills
  • Excellent interpersonal skills
  • Ability to multi-task

Key Requirements

  • 1 year experience in IT Service Desk
  • Associate degree in a related field
  • Proficient in Microsoft products

Work Rights

Not specified

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