Base: $25.13 - $29.49 ph; bonus/equity: not specif...
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Customer service experience in high volume contact center
Experience with member benefits eligibility and verification
Experience handling billing disputes and payment processing
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Spring Health is seeking a temporary Benefits & Billing Coordinator to provide exceptional support to members regarding mental health services. This remote role requires strong customer service skills and the ability to handle sensitive information while assisting with benefits and billing inquiries.
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Job Summary
The company is on a mission to eliminate every barrier to mental health by delivering clinically validated technology to over 10 million people.
This role serves as the primary point of contact for members, managing high volumes of inbound calls and emails regarding benefits, billing, and care coordination.
Success in this position requires maintaining high CSAT scores while adhering to strict workflows, SOPs, and HIPAA privacy standards.
Matching Summary
Match Score: 75
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Spring Health is seeking a temporary Benefits & Billing Coordinator to provide exceptional support to members regarding mental health services. This remote role requires strong customer service skills and the ability to handle sensitive information while assisting with benefits and billing inquiries.
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Salary
Base: $25.13 - $29.49 per hour; Bonus/Equity: Not specified; Benefits: Not eligible for non-statutory benefits due to temporary status
Skills & Requirements
Must-have
Customer service experience in high volume contact center
Experience with member benefits eligibility and verification
Experience handling billing disputes and payment processing
Ability to work weekends and holidays as required
Strict adherence to HIPAA compliance regulations
Nice-to-have
Experience working with Jira or Zendesk ticketing systems
Background in healthcare or health tech industry
Strong empathetic listening skills for sensitive situations
Proven ability to troubleshoot technical payment hurdles
Experience de-escalating stressful member interactions
Key Requirements
At least one year of customer service experience
At least one year of experience in member benefits or billing
Designated private work environment for data privacy
Willingness to work shifts between 9 AM and 8 PM EST