Customer Service Associate

Greystar Australia Pty Ltd

London, United Kingdom
Exceptional resident living
Comprehensive front of house service
Customer queries and complaints handling
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals

Job Summary

  • Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Undertakes marketing activities such as attending open days and leafleting to promote the property.

Matching Summary

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

Skills & Requirements

Must-have

  • Exceptional resident living
  • Comprehensive front of house service
  • Customer queries and complaints handling
  • Marketing and promotional activities
  • Sales and leasing activities
  • Health and Safety compliance
  • Rent collection procedures

Nice-to-have

  • Positive memorable experience
  • Local knowledge and information resources
  • Adaptable to changing environment
  • Enthusiasm to deliver exceptional experience

Key Requirements

  • Good level of general education
  • Proficient in Microsoft Office packages
  • Excellent customer service skills
  • Significant experience in customer facing role
  • Good team player
  • Strong relationship building skills
  • Ability to act autonomously
  • Fluent English verbal and written communication
  • Excellent organisation skills
  • Ability to multitask and prioritise
  • Numerical skills
  • Self and culturally aware
  • Flexible approach to work

Work Rights

Not specified

Tailored Resume

Cover Letter