Clinical Service Desk Agent I

Nordic PR Partners

Fully remote
2+ years customer service experience
1+ years call center experience
Basic it competencies required
The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems

Job Summary

  • The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems.
  • The role requires responding to end users via calls, chats, and emails to resolve basic IT issues while maintaining excellent customer service standards.
  • Employees must adhere to policies such as HIPAA and be able to work independently in varying environments including nights and weekends.

Matching Summary

The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems.

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • 1+ years call center experience
  • Basic IT competencies required
  • Basic understanding of Healthcare Terminology
  • HIPAA policy adherence

Nice-to-have

  • EHR knowledge and/or experience preferred
  • Spanish language skills a plus
  • Ability to work nights and weekends
  • Strong typing skills
  • Enjoy working with technology

Key Requirements

  • 2+ years customer service experience
  • 1+ years call center experience
  • Basic IT competencies
  • Basic healthcare terminology knowledge

Work Rights

Not specified

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