Customer Service & Revenue Officer (CSRO)

TOWER TRANSIT SINGAPORE PTE. LTD.

Singapore, Singapore
Not specified
Ticket inspection checks enforcement
Penalty fee regime application
Emergency evacuation participation
Tower Transit Singapore Pte. Ltd. is seeking a Customer Service & Revenue Officer (CSRO) to ensure compliance with safety and security protocols while delivering high-quality customer service. The role involves ticket inspections, cash handling, and assisting in various operational duties, including traffic management and responding to emergencies

Job Summary

  • The role ensures strict adherence to company policies and legislative obligations with a focus on security and safety issues within the public transport sector.
  • Employees are responsible for enforcing the Penalty Fee Regime, conducting ticket inspections, and managing passenger and vehicular traffic flows at bus interchanges.
  • The position requires responding to emergency situations, assisting passengers with directions, and maintaining high standards of customer service while acting as an ambassador for the company.

Matching Summary

Match Score: 85

Tower Transit Singapore Pte. Ltd. is seeking a Customer Service & Revenue Officer (CSRO) to ensure compliance with safety and security protocols while delivering high-quality customer service. The role involves ticket inspections, cash handling, and assisting in various operational duties, including traffic management and responding to emergencies.

Skills & Requirements

Must-have

  • Ticket inspection checks enforcement
  • Penalty Fee Regime application
  • Emergency evacuation participation
  • Anti-social behaviour monitoring
  • Cash handling integrity maintenance
  • Passenger traffic flow management

Nice-to-have

  • Compassion for persons with disabilities
  • Conflict resolution training
  • Friendly professional demeanor
  • Effective communication in non-English languages
  • Resource deployment during bus bridging

Key Requirements

  • Valid Class 2B driving license
  • Senior First Aid Certificate
  • Completed Customer Service Officer Training
  • Completed Transport Security Officer Training
  • Public Transport Official (PTO) aptitude
  • Good character for security screening

Work Rights

Must pass security agency screening by Public Transport Council

Tailored Resume

Cover Letter