Service Designer, Equity Of Access

Australian Financial Complaints Authority

Sydney, Australia
Not specified; not specified; flexible public holi...
On-site
Strong service design capability
Proven journey mapping experience
Bridge design and execution skills
This role focuses on designing tailored service pathways that respond to different needs rather than a single standardized experience

Job Summary

  • This role focuses on designing tailored service pathways that respond to different needs rather than a single standardized experience.
  • The position involves working in short, iterative cycles to rapidly test and embed improvements into day-to-day operations.
  • AFCA offers flexible work options, thoughtful benefits, and a culture designed to put people first with hybrid working arrangements.

Matching Summary

This role focuses on designing tailored service pathways that respond to different needs rather than a single standardized experience.

Salary

Not specified; Not specified; Flexible public holidays, gender affirmation leave, women's health leave, bonus paid time off

Skills & Requirements

Must-have

  • Strong service design capability
  • Proven journey mapping experience
  • Bridge design and execution skills
  • Experience in complex multi-stakeholder environments
  • Understanding of inclusive and accessible design

Nice-to-have

  • Curiosity about emerging technologies including AI
  • Silver AWEI Accreditation 2025
  • Excellent facilitation and communication skills
  • Agile or iterative delivery model experience

Key Requirements

  • Silver AWEI Accreditation 2025
  • 12-month contract duration
  • Ability to translate insights into operational reality

Work Rights

Not specified

Tailored Resume

Cover Letter