Enterprise Customer Support Advocate (talkwalker)

Hootsuite Inc

Mexico City, Mexico
Hybrid
Enterprise customer support
Troubleshoot product issues
Social media platform knowledge
Hootsuite Inc is seeking an Enterprise Customer Support Advocate to provide exceptional support to its highest-valued enterprise customers in a hybrid role based in Mexico City or Vancouver. The ideal candidate should possess strong communication skills and experience in customer technical support, with a focus on troubleshooting and relationship-building

Job Summary

  • Provide subject matter expertise to Hootsuite’s highest-valued customer accounts with an accelerated SLA.
  • Help identify and report patterns, trends, or widespread issues impacting Hootsuite products and services.
  • Communicate in an engaging, helpful, and professional tone across all channels including email, chat, and phones.

Matching Summary

Match Score: 85

Hootsuite Inc is seeking an Enterprise Customer Support Advocate to provide exceptional support to its highest-valued enterprise customers in a hybrid role based in Mexico City or Vancouver. The ideal candidate should possess strong communication skills and experience in customer technical support, with a focus on troubleshooting and relationship-building.

Skills & Requirements

Must-have

  • Enterprise customer support
  • Troubleshoot product issues
  • Social media platform knowledge
  • Multi-channel communication
  • Customer onboarding support

Nice-to-have

  • Solution seeker mindset
  • Lifelong learner attitude
  • Resilient adapter approach
  • Intentional collaborator spirit
  • Critical challenger mindset

Key Requirements

  • Up to 2 years in a product or customer technical support role
  • Experience in a multi-channel environment
  • Knowledge of ticketing platforms is a plus

Work Rights

Not specified

Tailored Resume

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