COS is seeking a Digital Experience Manager based in Shanghai to lead and optimize the digital customer journey across all online platforms. The ideal candidate will have extensive experience in ecommerce, particularly in customer insights and UX/UI improvements, aligned with COS’s luxury aesthetic and values
Job Summary
Lead the digital experience strategy and own the full customer journey across web and mobile, ensuring clarity, consistency, and alignment with global and regional goals.
Use behavioral data, customer insights, testing results, and analytics to identify opportunities and drive UX/UI improvements that enhance engagement, conversion, and retention.
We offer all our employees attractive benefits with extensive development opportunities around the globe.
Matching Summary
Match Score: 85
COS is seeking a Digital Experience Manager based in Shanghai to lead and optimize the digital customer journey across all online platforms. The ideal candidate will have extensive experience in ecommerce, particularly in customer insights and UX/UI improvements, aligned with COS’s luxury aesthetic and values.
Skills & Requirements
Must-have
end-to-end digital customer journeys
ecommerce experience optimization
UX/UI improvements
digital analytics tools
identify friction points
ecommerce performance drivers
Nice-to-have
affinity for design and fashion
open-minded and curious
dare to be different
constant improvement
empower and trust
Key Requirements
5+ years of ecommerce experience
3 years in online visual merchandising
Proficiency in key China ecommerce analytics tools