Customer Service Manager

KOLORIST PTE. LTD.

Singapore, Singapore
Professional customer support skills
Empathetic attitude maintenance
Team coordination and communication
The role requires maintaining a professional, positive, and empathetic attitude to encourage customer retention

Job Summary

  • The role requires maintaining a professional, positive, and empathetic attitude to encourage customer retention.
  • Candidates must possess digital literacy and the ability to stay calm in any given situation while handling customer queries.
  • Responsibilities include gathering customer information and coordinating with management to ensure smooth operations.

Matching Summary

Match Score: 75

The role requires maintaining a professional, positive, and empathetic attitude to encourage customer retention.

Skills & Requirements

Must-have

  • Professional customer support skills
  • Empathetic attitude maintenance
  • Team coordination and communication
  • Digital literacy proficiency
  • Calmness in high-pressure situations

Nice-to-have

  • Prior beauty line experience preferred
  • 1-2 years relevant customer service experience
  • Feedback on operational efficiency
  • Well-groomed professional appearance

Key Requirements

  • Diploma or Bachelor's Degree in relevant fields
  • Proficient in customer service and communication skills
  • 1-2 years of relevant customer service experience (plus)
  • Prior experience in the beauty line (preferred)

Work Rights

Not specified

Tailored Resume

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