(usa) 2nd Shift Team Lead, Contact Center Non-store Operations (service Delivery)
Walmart
Orlando, FL, United States
Base: $28.00 - $42.00; bonus/equity: annual or qua...
Contact center operations
Customer service practices
Process improvement techniques
Manages contact center operations and supports new initiatives, interpreting standard reports and tracking key performance metrics
Job Summary
Manages contact center operations and supports new initiatives, interpreting standard reports and tracking key performance metrics.
Oversees effective implementation of daily staffing plans and scheduling adherence, partnering with workflows and managing site operations during lean periods.
Walmart offers competitive pay, performance-based bonuses, and a comprehensive benefits package including health, financial, and paid time off benefits.
Matching Summary
Manages contact center operations and supports new initiatives, interpreting standard reports and tracking key performance metrics.
Salary
Base: $28.00 - $42.00; Bonus/Equity: annual or quarterly performance bonuses; Benefits: Medical, vision, dental, 401(k), stock purchase, company-paid life insurance, PTO, parental leave, etc.