**
ITCAN PTE. LIMITED is seeking a Service Delivery Manager based in Singapore, focusing on IT service delivery with an emphasis on end-user computing and field services. The ideal candidate should have extensive experience in managing service delivery, strong customer relationship management skills, and a solid understanding of ITIL frameworks.
**
Job Summary
The role requires extensive experience managing IT service delivery with a specific focus on End User Computing and Field Services.
Candidates must demonstrate strong capabilities in vendor management, governance, and driving continuous improvement initiatives within a matrix organization.
The position involves leading multi-country teams in the ASPAC region while maintaining high standards of customer relationship management for enterprise clients.
Matching Summary
Match Score: 75
**
ITCAN PTE. LIMITED is seeking a Service Delivery Manager based in Singapore, focusing on IT service delivery with an emphasis on end-user computing and field services. The ideal candidate should have extensive experience in managing service delivery, strong customer relationship management skills, and a solid understanding of ITIL frameworks.
**
Skills & Requirements
Must-have
Extensive IT Service Delivery experience
Strong focus on EUC / Field Services
Proven experience as Service Delivery Manager
Managing multi-country teams in matrix environment
Solid understanding of ITIL frameworks
Vendor management and governance skills
Executive communication and reporting skills
Nice-to-have
Experience supporting pharmaceutical clients
Exposure to global EUC transformation programs
Knowledge of ServiceNow or similar platforms
Project management certification (PMP, PRINCE2)
Prior experience in global delivery environments
Strong cultural awareness across ASPAC geographies
Key Requirements
Service Delivery Manager equivalent role experience