Salary; tax-free salary pyckaging up to $18,550 av...
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5+ years change management experience
Prosci/adkar or kotter methodology expertise
Customer experience (cx) project delivery
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UnitingCare is seeking an experienced Change Manager for a 12-month fixed-term contract in Parramatta, NSW, to drive digital transformation and enhance customer experience. The role focuses on developing change management strategies and engaging stakeholders to support the adoption of a new digital customer experience platform.
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Job Summary
This role involves leading the transition to a fully integrated digital customer journey for home care and retirement living services.
The successful candidate will develop change management strategies using methodologies like Prosci/ADKAR to drive adoption across the organization.
Uniting offers meaningful work with tax-free salary packaging up to $18,550 and exclusive employee discounts through the U Rewards program.
Matching Summary
Match Score: 75
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UnitingCare is seeking an experienced Change Manager for a 12-month fixed-term contract in Parramatta, NSW, to drive digital transformation and enhance customer experience. The role focuses on developing change management strategies and engaging stakeholders to support the adoption of a new digital customer experience platform.
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Salary
Salary; Tax-free salary packaging up to $18,550 available; Benefits include Fitness Passport and U Rewards discounts
Skills & Requirements
Must-have
5+ years Change Management experience
Prosci/ADKAR or Kotter methodology expertise
Customer Experience (CX) project delivery
Stakeholder engagement in complex organizations
Digital transformation leadership
Nice-to-have
Passion for social change and aged care
Human-centred design mindset
Experience with inclusive culture building
Strategic thinking and creativity
Flexible and solution-focused approach
Key Requirements
5+ years experience in Change Management
Expertise in Prosci/ADKAR, Kotter, or HCD methodologies
Experience delivering CX and digital transformation projects