Principal Product Manager, It Service Management

Workday

Not specified; not specified; not specified
Fully remote
12+ years servicenow platform experience
Itsm and itil practices expertise
Full life cycle development for customizations
The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner

Job Summary

  • The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner.
  • Candidates will lead end-to-end business analysis from discovery workshops to detailed requirements to deliver measurable business value.
  • Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field.

Matching Summary

The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITSM and ITIL practices expertise
  • Full life cycle development for customizations
  • Strategic advisor to business stakeholders
  • End-to-end business analysis leadership

Nice-to-have

  • ServiceNow Admin Certification preferred
  • Experience with PagerDuty integration
  • Strong focus on user-centric approach
  • Proven record of driving platform adoption
  • Excellent interpersonal and presentation skills

Key Requirements

  • Minimum 12+ years of ServiceNow experience
  • ITIL Foundation Certification required
  • Bachelor's degree in Computer Science or related field
  • Experience building processes for HR, Finance, Facilities

Work Rights

Not specified

Tailored Resume

Cover Letter