Guest Experience Executive (Hilton Singapore Orchard)

OUE LIMITED

Singapore, Singapore
Perform moderately complex mathematical calculations
Input information using computer system
Deal with internal and external customers
The Guest Experience Executive serves as the brand ambassador by providing a positive first impression and creating a 'WOW' experience for all guests

Job Summary

  • The Guest Experience Executive serves as the brand ambassador by providing a positive first impression and creating a 'WOW' experience for all guests.
  • Responsibilities include managing VIP arrivals, resolving guest challenges, upselling room upgrades, and ensuring compliance with health and safety procedures.
  • Hilton offers opportunities to work within a global family of brands dedicated to delighting travelers and team members alike.

Matching Summary

Match Score: 85

The Guest Experience Executive serves as the brand ambassador by providing a positive first impression and creating a 'WOW' experience for all guests.

Skills & Requirements

Must-have

  • Perform moderately complex mathematical calculations
  • Input information using computer system
  • Deal with internal and external customers
  • Work under pressure during busy periods
  • Familiar with OnQ PM and Kipsu systems

Nice-to-have

  • High levels of patience and diplomacy
  • Proactive guest greeting skills
  • Ability to defuse angry guests
  • Strong interpersonal communication skills
  • Knowledge of local attractions and events

Key Requirements

  • 1 or 2 years of related working experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter