Guest Service Agent (m/w/d)

IHG Hotels & Resorts

Germany, Germany
On-site
Guest reception and support
Check-in and check-out
Handling guest inquiries
IHG Hotels & Resorts is seeking a Guest Service Agent in Germany to be the first point of contact for guests, ensuring smooth operations at the reception. The ideal candidate should have a background in hospitality or a strong motivation to transition into the field, along with excellent service orientation and communication skills

Job Summary

  • As a Guest Service Agent, you will be the first point of contact for our guests and ensure a smooth process at the reception.
  • You will be responsible for the warm welcome and care of our guests, handling check-in & check-out with a smile, and being the direct contact person for all guest requests.
  • We offer a small, familiar team where you will feel comfortable immediately, discounted room rates in IHG Hotels, and attractive benefits through the Corporate Benefits platform.

Matching Summary

Match Score: 85

IHG Hotels & Resorts is seeking a Guest Service Agent in Germany to be the first point of contact for guests, ensuring smooth operations at the reception. The ideal candidate should have a background in hospitality or a strong motivation to transition into the field, along with excellent service orientation and communication skills.

Skills & Requirements

Must-have

  • Guest reception and support
  • Check-in and check-out
  • Handling guest inquiries
  • Email and correspondence processing
  • Room allocation coordination

Nice-to-have

  • Enthusiasm for guest interaction
  • Friendly and open demeanor
  • Team spirit and initiative
  • Attention to detail in the lobby

Key Requirements

  • Completed vocational training in hospitality
  • Willingness to start as a career changer
  • Good communication skills in German and English
  • Experience with hotel software is advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter