Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- Us Citizenship Required

GDIT

Washington, DC, USA
Base: $25.63 - $32.06 ph; bonus/equity: not specif...
**
Us citizenship required
Onsite work in washington dc
Wednesday to sunday shift availability
** GDIT is seeking a Help Desk Technical Support Specialist to provide 24x7 service desk support for a Federal customer in Washington, DC. The role requires U.S. citizenship, a technical background, and experience with ticketing systems, offering competitive benefits and career development opportunities. **

Job Summary

  • The Help Desk Specialist will provide user support and customer service on company supported computer applications and platforms.
  • GDIT offers a comprehensive benefits package including 401K with company match, health plans, and paid time off.
  • This position supports a Federal customer within the Department of Homeland Security requiring optimal system performance and security.

Matching Summary

Match Score: 75

** GDIT is seeking a Help Desk Technical Support Specialist to provide 24x7 service desk support for a Federal customer in Washington, DC. The role requires U.S. citizenship, a technical background, and experience with ticketing systems, offering competitive benefits and career development opportunities. **

Salary

Base: $25.63 - $32.06 per hour; Bonus/Equity: Not specified; Benefits: 401(k) match, health/dental/vision, paid time off

Skills & Requirements

Must-have

  • US Citizenship Required
  • Onsite work in Washington DC
  • Wednesday to Sunday shift availability
  • Experience with ticketing systems
  • 4 years of related experience

Nice-to-have

  • Technical certifications desired
  • Experience with ServiceNow or Remedy
  • Strong oral and written communication skills
  • Associates degree or technical degree preferred
  • Ability to resolve issues with little oversight

Key Requirements

  • Must possess US Citizenship
  • 4+ years of related experience
  • Able to obtain Secret clearance/Public Trust
  • Onsite presence near Gallery Place Metro
  • Technical background required

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter