Head Of Customer Experience, Apac

AbbVie

Singapore, Singapore
Customer experience management
Data-driven insights
Cx technology experience
The Head of Customer Experience, APAC is responsible for driving customer satisfaction, loyalty, and advocacy across the APAC region

Job Summary

  • The Head of Customer Experience, APAC is responsible for driving customer satisfaction, loyalty, and advocacy across the APAC region.
  • This role requires a strategic thinker with a passion for enhancing the end-to-end customer journey and agent experience.
  • The leader will leverage data-driven insights, modern CX technologies, and AI-enabled capabilities to continuously improve service delivery.

Matching Summary

The Head of Customer Experience, APAC is responsible for driving customer satisfaction, loyalty, and advocacy across the APAC region.

Skills & Requirements

Must-have

  • Customer experience management
  • Data-driven insights
  • CX technology experience
  • Service provider governance

Nice-to-have

  • Culturally aware across APAC
  • Passion for exceptional service
  • Strategic thinker

Key Requirements

  • Bachelor's degree in business or related field
  • Minimum 10 years in customer experience management
  • 5 years in a leadership role within healthcare

Work Rights

Not specified

Tailored Resume

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