Member Experience Manager

EōS Fitness

Boynton Beach, FL, US
Base: $18-$20 usd ph; bonus/equity: not specified;...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position requires partnering with gym department managers to train, motivate, and develop front desk staff while maintaining high facility standards.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $18-$20 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Billing issue resolution
  • Member retention strategies
  • Facility operations management
  • CPR certification within 30 days

Nice-to-have

  • Fitness industry knowledge
  • Optimistic and fun attitude
  • Team player mindset
  • Personalized member outreach
  • Online reputation management
  • Fast-paced environment adaptability

Key Requirements

  • Background check clearance required
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter