Toast is launching a new initiative to bring the power of voice AI into the in-store restaurant experience, exploring capabilities across front-of-house and back-of-house operations
Job Summary
Toast is launching a new initiative to bring the power of voice AI into the in-store restaurant experience, exploring capabilities across front-of-house and back-of-house operations.
As the Principal Product Manager — Voice AI (In-Store), you’ll define strategy, evaluate vendors, run zero→one discovery and pilots, and lead commercialization, creating a reusable voice platform.
The role requires ~8+ years of AI product delivery experience, hands-on AI model evaluation, zero→one experience, vendor evaluation, and a platform mindset.
Matching Summary
Toast is launching a new initiative to bring the power of voice AI into the in-store restaurant experience, exploring capabilities across front-of-house and back-of-house operations.
Skills & Requirements
Must-have
Define vision & portfolio strategy
Run vendor & technical evaluation
Drive zero → one discovery and pilots
Design a reusable voice platform
Lead GTM & commercialization
AI product delivery experience
AI Model Evaluation
Nice-to-have
Speech / voice product experience
Conversational UX & dialog design
Hardware considerations for voice
On-device / edge inference
Privacy, compliance, and PII handling
Restaurant, retail, or physical-world operations
Key Requirements
~8+ years shipping complex software products
Demonstrated ownership of multi-team programs
Experience delivering AI-enabled features or products
Hands-on experience defining and owning AI model evaluation
Proven track record taking a product from discovery through prototype and pilot to scale
Experience conducting on-site discovery and validating prototypes