Digital Order To Cash Service Lead

Sanofi UK

Hyderabad, India
On-site
End-to-end service quality
Continuous improvement
Stakeholder collaboration
As the Digital Order to Cash Service Lead within our Digital Order to Cash team, you will be accountable for the end-to-end service quality and value at optimized costs as well as overseeing continuous improvement, ensuring delivery per agreements, promoting stakeholder collaboration, and driving service automation while maintaining design simplicity to maximize customer satisfaction for all digital solutions supporting order to serve and account receivables management across Sanofi’s global operations

Job Summary

  • As the Digital Order to Cash Service Lead within our Digital Order to Cash team, you will be accountable for the end-to-end service quality and value at optimized costs as well as overseeing continuous improvement, ensuring delivery per agreements, promoting stakeholder collaboration, and driving service automation while maintaining design simplicity to maximize customer satisfaction for all digital solutions supporting order to serve and account receivables management across Sanofi’s global operations.
  • Join the team transforming the end-to-end Order to Cash (O2C) processes, systems, and operating model and deliver standardized, scalable, and innovative digital solutions across the value chain, spanning upstream Order to Serve activities and downstream corder to Cash (O2C) capabilities.
  • Help shape the future of care for chronic and complex conditions like diabetes and cardiovascular disease - and make a real impact at scale, with medicines that reach over 100 million people each year.

Matching Summary

As the Digital Order to Cash Service Lead within our Digital Order to Cash team, you will be accountable for the end-to-end service quality and value at optimized costs as well as overseeing continuous improvement, ensuring delivery per agreements, promoting stakeholder collaboration, and driving service automation while maintaining design simplicity to maximize customer satisfaction for all digital solutions supporting order to serve and account receivables management across Sanofi’s global operations.

Skills & Requirements

Must-have

  • end-to-end service quality
  • continuous improvement
  • stakeholder collaboration
  • service automation
  • order management
  • cash applications
  • collections
  • credit management

Nice-to-have

  • AI-powered biopharma company
  • Agile delivery models
  • EDI
  • E-commerce
  • ESKER OCR
  • HIGHRADIUS

Key Requirements

  • 10+ years experience in Service Management roles
  • Proven experience working in Agile delivery models
  • Strong understanding of Order to Cash applications and process
  • Experience with SAP S/4HANA or SAP R/3 in Order to Cash

Work Rights

Not specified

Tailored Resume

Cover Letter