Floor Manager

COS

Stockholm, Sweden
On-site
Customer service excellence
Team leadership and motivation
Retail store operations knowledge
As a Floor Manager, you lead a passionate team to create memorable and genuine customer journeys while ensuring operational excellence on the shop floor

Job Summary

  • As a Floor Manager, you lead a passionate team to create memorable and genuine customer journeys while ensuring operational excellence on the shop floor.
  • Employees enjoy a 25% staff discount across all H&M Group brands and participation in the H&M Incentive Program, along with additional Sweden-based benefits such as Long Service Award and Wellness Allowance.
  • H&M Group is committed to fostering inclusive, diverse, and equitable workplaces that reflect the richness of the communities they serve.

Matching Summary

As a Floor Manager, you lead a passionate team to create memorable and genuine customer journeys while ensuring operational excellence on the shop floor.

Skills & Requirements

Must-have

  • Customer service excellence
  • Team leadership and motivation
  • Retail store operations knowledge
  • Sales data analysis
  • Recruitment and onboarding
  • Operational excellence
  • Adaptability to varied working hours

Nice-to-have

  • Product passion and enthusiasm
  • Excellent communication skills
  • Analytical thinking with retail KPIs
  • Eager to learn and develop
  • English language skills
  • Brand ambassador role
  • Talent development

Key Requirements

  • Previous retail experience in fashion
  • Proven team leadership in fast-paced environments
  • Understanding of retail KPIs
  • Comfortable working evenings, weekends, holidays
  • English language skills preferable
  • Full-time availability for 38.25 hours/week

Work Rights

Not specified

Tailored Resume

Cover Letter